Terms of service

TrendNest

Effective Date: November 13, 2026
Last Updated: November 13, 2026

1. INTRODUCTION AND ACCEPTANCE OF TERMS

Welcome to TrendNest ("TrendNest," "we," "us," or "our").

These Terms of Service ("Terms") govern your access to and use of the TrendNest website, including all purchases, services, features, content, and transactions made available through our online store.

TrendNest is an independently operated online retail business based in New Brunswick, Canada. We offer a variety of trending products across multiple categories, with products fulfilled through independent third-party suppliers and shipping partners.

By accessing our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, you should discontinue using our website and services.

These Terms apply to all website visitors, customers, purchasers, and other individuals accessing our services.

2. ELIGIBILITY AND AGE REQUIREMENTS

TrendNest allows individuals of different ages to browse and purchase products through our website.

Customers under the age of majority in their jurisdiction may only make purchases with the permission, supervision, and consent of a parent or legal guardian.

By allowing a minor to make a purchase, the parent or legal guardian accepts responsibility for the transaction and agrees to these Terms on the minor's behalf, to the extent permitted by applicable law.

We reserve the right to refuse or cancel orders where we reasonably believe that a purchase was made without the required parental or legal guardian permission.

3. PRODUCTS AND PRODUCT INFORMATION

TrendNest offers a variety of trending consumer products across different categories.

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other product information displayed on our website are accurate and up to date.

However:

  • Product colours may vary depending on your device's screen and display settings.
  • Product images may differ slightly from the actual product received.
  • Packaging, branding, and product presentation may vary depending on the supplier.
  • Product availability and specifications may change without prior notice.
  • We cannot guarantee that every product description or image will be entirely error-free.

TrendNest reserves the right to modify, discontinue, replace, or limit the availability of any product at any time without prior notice.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

4. THIRD-PARTY SUPPLIERS AND DROPSHIPPING

TrendNest operates using a third-party dropshipping fulfilment model.

This means that products purchased through our website may be stored, packaged, processed, and shipped directly to customers by independent suppliers, manufacturers, warehouses, or fulfilment partners.

By purchasing from TrendNest, you acknowledge that:

  • Your order may be fulfilled by a third-party supplier.
  • Products may ship from different locations and facilities.
  • Multiple products in one order may arrive in separate packages.
  • Packaging and shipping origins may vary.
  • Delivery estimates may be affected by supplier processing times and shipping carrier operations.

Although independent suppliers assist with fulfilment, TrendNest remains your point of contact for purchases made through our website.

We will make reasonable efforts to assist customers with order-related concerns and supplier fulfilment issues.

Our use of third-party suppliers does not remove any legal obligations TrendNest has toward its customers.

5. PRICING, CURRENCY, AND TAXES

All product prices are displayed on our website in the currency indicated at checkout.

Prices, promotions, discounts, and product availability may change without prior notice.

The final purchase price will be presented during checkout before you confirm your order.

Depending on your location, additional charges may apply, including:

  • Applicable sales taxes.
  • Value-added taxes (VAT).
  • Goods and services taxes (GST).
  • Import duties and customs charges.
  • Other government-imposed fees.

Unless explicitly stated otherwise at checkout, international customers are responsible for applicable customs duties, import taxes, and charges imposed by their destination country, subject to applicable law.

TrendNest reserves the right to correct inaccurate pricing, product information, or promotional errors.

If an order is affected by a significant pricing or listing error, we reserve the right to cancel the order and issue a refund of any amount paid for that order.

6. ORDERS AND ORDER ACCEPTANCE

When you place an order through TrendNest, you are submitting a purchase request.

An order confirmation email acknowledges that we have received your order but does not necessarily constitute final acceptance.

We reserve the right, at our reasonable discretion and subject to applicable law, to:

  • Accept or decline an order.
  • Limit quantities purchased by an individual or household.
  • Cancel orders involving suspected fraudulent activity.
  • Cancel orders affected by incorrect pricing or product information.
  • Cancel orders involving unavailable or discontinued products.
  • Refuse orders where we reasonably suspect unauthorized payment activity or misuse of our website.

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

We will make reasonable efforts to notify customers of cancellations using the contact information provided during checkout.

7. PAYMENT METHODS

TrendNest accepts various payment methods through the payment providers made available during checkout.

Accepted payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Debit cards
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Other payment methods displayed at checkout

Payment availability may vary depending on your country, payment provider, and device.

By submitting an order, you represent that:

  1. You are authorized to use the selected payment method.
  2. The payment information provided is accurate.
  3. You authorize TrendNest and its payment processors to charge the applicable purchase amount.
  4. You agree to pay all applicable taxes, fees, and other charges disclosed at checkout.

We do not intentionally store complete payment card details on our own systems. Payment information may be processed by independent payment service providers according to their own security and privacy practices.

8. ORDER CANCELLATIONS AND FINAL SALE POLICY

All purchases from TrendNest are considered final sale.

Once an order has been successfully submitted and accepted for processing, customers cannot request voluntary cancellations, modifications, or changes to the order.

This includes requests to:

  • Change product selections.
  • Change product sizes, colours, or variations.
  • Change shipping methods.
  • Change delivery addresses after processing has begun.
  • Cancel an order simply because the customer has changed their mind.

Customers are responsible for reviewing their cart, product selections, shipping information, and billing information before completing checkout.

TrendNest does not offer voluntary returns, exchanges, or refunds for reasons such as:

  • Change of mind.
  • Incorrect product selection by the customer.
  • Ordering the wrong size or colour.
  • No longer wanting the purchased product.
  • Personal preferences or expectations that were not represented as product guarantees.

Important legal exception: Nothing in this section removes or limits cancellation, refund, replacement, repair, or other rights that customers are entitled to under applicable consumer protection laws.

TrendNest also reserves the right to cancel orders for legitimate business reasons, including suspected fraud, pricing errors, and product unavailability, subject to applicable law.

9. SHIPPING AND DELIVERY

TrendNest offers shipping to customers internationally, subject to product availability and shipping restrictions.

Available shipping methods, estimated delivery windows, and applicable costs will be displayed during checkout.

Free Shipping

TrendNest may offer free economy shipping under the following conditions:

  • Customers selecting eligible economy shipping options may qualify for free shipping.
  • Orders exceeding $100 may qualify for free shipping.
  • Other shipping promotions may be offered periodically.

Eligibility requirements and shipping conditions will be displayed during checkout.

Shipping Times

Delivery estimates are provided during checkout and may vary depending on:

  • Customer location.
  • Supplier processing times.
  • Shipping carrier operations.
  • Customs inspections.
  • International transportation.
  • Weather conditions.
  • Holidays and peak shopping periods.

Any delivery estimates provided are approximate and are not guaranteed unless expressly stated otherwise.

Multiple Shipments

Because TrendNest works with independent suppliers, products purchased in a single transaction may arrive separately.

Customers acknowledge that receiving separate tracking numbers or multiple packages for one order does not necessarily indicate an issue with the order.

Shipping Delays

TrendNest is not responsible for delays caused by circumstances outside its reasonable control, including carrier disruptions, customs processing, severe weather, transportation interruptions, or other unforeseen events.

We will make reasonable efforts to assist customers in obtaining shipping updates where possible.

This provision does not exclude responsibility for matters that applicable law requires TrendNest to address.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery addresses and contact information.

TrendNest is not responsible for delivery problems resulting from incorrect information provided by the customer, except where otherwise required by law.

Please contact us immediately if you notice an error in your shipping information.

Once an order has entered processing or has been shipped, we cannot guarantee that an address change will be possible.

Lost or Missing Packages

If an order appears to be lost or has not arrived within the estimated delivery period, customers should contact us at dslqp31@gmail.com.

We will make reasonable efforts to investigate the shipment with the relevant supplier or carrier.

Any remedies will be handled in accordance with applicable law.

10. RETURNS, REFUNDS, AND STORE CREDIT

TrendNest operates a final-sale policy.

We do not offer voluntary returns, exchanges, or refunds for products simply because a customer changes their mind or no longer wants an item.

Damaged or Broken Products

If a product arrives damaged, broken, or defective, customers should contact us at dslqp31@gmail.com.

To help us investigate and resolve the issue, customers may be asked to provide:

  • Their order number.
  • A description of the issue.
  • Clear photographs or videos showing the damage.
  • Photographs of the original packaging, where relevant.
  • Other reasonable evidence requested to investigate the claim.

Where appropriate and legally permitted, TrendNest may offer store credit as a resolution for verified damaged or broken products.

Store credit:

  • May be issued after the reported issue has been reviewed.
  • Will be communicated to the customer once approved.
  • May be subject to reasonable conditions disclosed when issued.
  • Cannot be exchanged for cash except where required by law.

Important Consumer Rights

Our final-sale policy and store-credit policy do not override mandatory consumer protection rights.

Where applicable law provides a customer with a right to a refund, replacement, repair, or another remedy, TrendNest will comply with those requirements.

Nothing in these Terms should be interpreted as removing a customer's statutory rights concerning defective, unsafe, misrepresented, or otherwise non-conforming products.

Final-Sale Products

Unless otherwise required by law, all products purchased through TrendNest are final sale, including clearance items, promotional items, discounted products, and regular-priced products.

11. PROMOTIONS, DISCOUNTS, AND COUPON CODES

TrendNest may offer promotional pricing, discount codes, special offers, and other promotional incentives.

Promotional offers may:

  • Be available for a limited time.
  • Apply only to selected products.
  • Require a minimum purchase amount.
  • Be limited to one use per customer.
  • Be subject to additional terms and conditions.

Unless expressly stated otherwise, promotional codes cannot be combined with other offers or exchanged for cash.

TrendNest reserves the right to modify, suspend, or discontinue promotional offers at any time, subject to applicable law and any existing contractual obligations.

12. CUSTOMER ACCOUNTS AND GUEST CHECKOUT

Customers may purchase products through TrendNest without creating an account.

Where account registration is available, customers are responsible for maintaining the confidentiality of their account credentials and ensuring that their account information remains accurate.

Customers agree to:

  • Provide accurate and truthful information.
  • Keep account credentials secure.
  • Notify us of suspected unauthorized account access.
  • Avoid using another person's account without permission.

TrendNest reserves the right to suspend or terminate accounts involved in fraudulent, abusive, or otherwise prohibited activities.

13. CUSTOMER REVIEWS AND USER-GENERATED CONTENT

TrendNest may allow customers to submit product reviews, ratings, comments, photographs, or other content.

By submitting content to our website, you represent that:

  • You have the legal right to submit the content.
  • The content is not fraudulent or intentionally misleading.
  • The content does not violate another person's intellectual property rights.
  • The content does not contain unlawful, threatening, abusive, or defamatory material.
  • The content does not contain malicious software or harmful links.

By submitting content, you grant TrendNest a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, distribute, and publish that content in connection with our website, marketing, and business operations.

You retain ownership of the content you submit.

We reserve the right to remove, edit, or refuse user-generated content that violates these Terms or applicable law.

TrendNest does not guarantee the accuracy or reliability of customer-submitted reviews.

14. INTELLECTUAL PROPERTY RIGHTS

All content displayed on the TrendNest website, including but not limited to:

  • Business names and branding.
  • Logos and graphics.
  • Website layouts and designs.
  • Written content and descriptions.
  • Original marketing materials.
  • Photographs and promotional materials.
  • Website features and presentation.

is owned by TrendNest, its licensors, or the relevant rights holders and is protected by applicable intellectual property laws.

Customers may not reproduce, copy, distribute, modify, sell, or commercially exploit TrendNest's original content without prior written permission from the applicable rights holder.

Unauthorized use of our branding, original photographs, website content, or other intellectual property may result in legal action where appropriate.

Product photographs, descriptions, and other materials belonging to third-party suppliers remain the property of their respective owners.

15. PROHIBITED ACTIVITIES

When using TrendNest, you agree not to:

  • Use the website for unlawful purposes.
  • Engage in fraudulent purchases or payment activities.
  • Submit false or misleading information.
  • Attempt to interfere with website operations.
  • Introduce viruses, malicious software, or harmful code.
  • Attempt unauthorized access to website systems or customer accounts.
  • Copy, scrape, or commercially exploit website content without authorization.
  • Abuse promotional offers or discount systems.
  • Submit fraudulent reviews or misleading product feedback.
  • Harass, threaten, or abuse our staff or representatives.
  • Violate the intellectual property rights of TrendNest or third parties.

We reserve the right to restrict access, suspend accounts, cancel transactions, or take other appropriate action where we reasonably believe these Terms have been violated.

16. THIRD-PARTY WEBSITES AND SERVICES

TrendNest may use or link to third-party websites, payment processors, shipping services, suppliers, applications, and other external platforms.

These third-party services operate independently and may have their own terms, policies, and privacy practices.

TrendNest does not control every aspect of third-party services and is not responsible for their independent content, policies, security practices, or operations.

Customers should review the applicable terms and privacy policies of third-party services before using them.

Nothing in this section removes any responsibility TrendNest has for services or products supplied through our store.

17. PRIVACY AND PERSONAL INFORMATION

TrendNest respects the privacy of its customers.

When using our website or making purchases, we may collect personal information such as:

  • Customer names.
  • Email addresses.
  • Billing addresses.
  • Shipping addresses.
  • Order information.
  • Transaction details.
  • Website usage information.
  • Other information reasonably necessary to operate our store.

Personal information may be shared with relevant third parties where necessary to fulfil orders and operate our business, including:

  • Payment processors.
  • Dropshipping suppliers.
  • Manufacturers and fulfilment partners.
  • Shipping and delivery companies.
  • Website hosting and technology providers.
  • Fraud prevention and security services.

We handle personal information in accordance with applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

Our collection, use, storage, and disclosure of personal information are further explained in our Privacy Policy.

Customers should review our Privacy Policy to understand how their personal information is handled.

18. WEBSITE AVAILABILITY AND TECHNICAL ERRORS

We aim to keep the TrendNest website accessible and operational.

However, we do not guarantee uninterrupted website availability or error-free operation.

The website may occasionally experience:

  • Maintenance interruptions.
  • Technical difficulties.
  • Software errors.
  • Payment processing disruptions.
  • Server outages.
  • Temporary service interruptions.

We reserve the right to modify, suspend, or discontinue any part of our website or services when reasonably necessary.

We will not be liable for interruptions or technical issues to the extent that liability may lawfully be excluded or limited.

19. DISCLAIMERS AND LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, TrendNest provides its website and services on an "as available" basis.

We do not guarantee that the website will always be available, uninterrupted, secure, or completely free of technical errors.

To the maximum extent permitted by applicable law, TrendNest, its operator, and its representatives will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from the use of our website or the purchase or use of products sold through our store.

This may include losses relating to:

  • Lost profits.
  • Lost business opportunities.
  • Website interruptions.
  • Delayed shipments.
  • Unauthorized website access.
  • Third-party service interruptions.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms excludes mandatory product warranties, statutory consumer rights, or liability that cannot legally be excluded or restricted.

20. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless TrendNest and its operator against reasonable claims, losses, liabilities, damages, and expenses arising directly from:

  • Your violation of these Terms.
  • Your unlawful use of our website.
  • Your fraudulent activities.
  • Your infringement of another person's intellectual property rights.
  • Your misuse of our services.

This provision does not require you to indemnify TrendNest for losses resulting from our own negligence, misconduct, or other liability that cannot legally be transferred to you.

21. FORCE MAJEURE

TrendNest will not be responsible for delays or failures in performing obligations where such delays or failures result from circumstances beyond our reasonable control.

These circumstances may include:

  • Natural disasters.
  • Severe weather.
  • Fires and floods.
  • Wars or civil unrest.
  • Government restrictions.
  • Transportation interruptions.
  • Labour disputes.
  • International shipping disruptions.
  • Supplier or carrier interruptions.
  • Widespread internet or technology failures.

Where reasonably possible, we will make efforts to minimize the impact of such circumstances on affected orders.

This section does not remove any mandatory rights or remedies available to customers under applicable law.

22. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the Province of New Brunswick and the applicable laws of Canada.

Subject to mandatory consumer protection laws and applicable jurisdictional requirements, disputes relating to these Terms will be handled by the courts having appropriate jurisdiction in New Brunswick, Canada.

If a customer resides in another jurisdiction, any mandatory consumer rights or legal protections applicable to that customer will remain unaffected.

Nothing in this section prevents a customer from exercising rights available under applicable consumer protection legislation in their place of residence.

23. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, it will be severed from these Terms.

The remaining provisions will continue in full force and effect.

24. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any additional policies expressly incorporated into them, constitute the agreement between TrendNest and its customers concerning the use of our website and services.

They replace any previous agreements or understandings relating to the same subject matter, except where otherwise required by law.

25. CHANGES TO THESE TERMS

TrendNest reserves the right to update, modify, or replace these Terms from time to time.

Any updated version will be published on our website with a revised "Last Updated" date.

Changes will apply prospectively from their effective date, unless otherwise required by law.

Continued use of our website after updated Terms become effective constitutes acceptance of those changes to the extent legally permitted.

Customers are encouraged to review these Terms periodically.

26. CONTACT INFORMATION

If you have questions, concerns, or requests regarding these Terms of Service, please contact TrendNest using the information below.

Business Name: TrendNest
Legal Business Operator: Aidan Stordy
Business Structure: Individually operated business
Business Location: New Brunswick, Canada
Business Mailing Address: 11250 NB-114, South Branch, Kings County, NB, Canada, E4E 5E8
Customer Support Email: dslqp31@gmail.com

We will make reasonable efforts to respond to customer inquiries in a timely manner.

BY USING THE TRENDNEST WEBSITE OR PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM, SUBJECT TO YOUR MANDATORY LEGAL RIGHTS.