Refund policy

TrendNest

Effective Date: November 13, 2026
Last Updated: November 13, 2026

1. INTRODUCTION

Thank you for shopping with TrendNest!

We appreciate your business and strive to provide customers with a positive shopping experience.

This Returns & Refund Policy explains the conditions under which purchases made through the TrendNest online store may qualify for store credit, refunds, replacements, or other resolutions.

TrendNest is an independently operated online retail business based in New Brunswick, Canada. We offer a variety of trending products across multiple categories, with orders fulfilled through independent third-party suppliers and shipping partners.

By placing an order through TrendNest, you acknowledge that you have reviewed and understood this policy, subject to any mandatory consumer rights available under applicable law.

2. ALL SALES ARE FINAL

TrendNest operates a final-sale policy.

We do not accept voluntary returns or exchanges for purchases made through our online store.

Unless otherwise required by applicable law, customers cannot return products or request refunds for reasons including:

  • Change of mind.
  • Incorrect product selection.
  • Ordering the wrong size, colour, or variation.
  • No longer wanting the purchased product.
  • Personal preferences.
  • Purchasing an item by mistake.
  • Finding the same or a similar product elsewhere at a lower price.

Customers are responsible for carefully reviewing product descriptions, specifications, available options, and order details before completing checkout.

All products, including discounted, promotional, clearance, and regular-priced products, are considered final sale.

Important: This final-sale policy does not eliminate any statutory consumer rights that may apply to your purchase. Where applicable law requires TrendNest to provide a refund, replacement, repair, or another remedy, we will comply with those requirements.

3. DAMAGED, BROKEN, OR DEFECTIVE PRODUCTS

We understand that products can occasionally arrive damaged, broken, or defective.

If you receive a product that is damaged or defective, please contact our customer support team so we can investigate the issue.

What qualifies?

Examples of issues that may qualify for assistance include:

  • Products arriving physically broken.
  • Products arriving with significant damage.
  • Products that are defective or do not function as intended.
  • Products that are materially different from what was advertised.
  • Products arriving with missing essential components.

Each report will be reviewed individually.

Evidence requirements

To help us investigate your claim, you may be asked to provide:

  1. Your TrendNest order number.
  2. A description of the issue.
  3. Clear photographs or videos showing the damaged or defective product.
  4. Photographs of the original packaging, where relevant.
  5. Any additional reasonable information needed to investigate the issue.

Please provide accurate information and genuine evidence so that we can properly assess your request.

Resolution

Where appropriate and legally permitted, TrendNest may offer store credit for verified damaged or broken products.

Depending on the circumstances and applicable consumer protection requirements, other resolutions may include a replacement, repair, or refund.

We will communicate the available resolution after reviewing your claim.

4. STORE CREDIT POLICY

TrendNest may issue store credit for eligible damaged or broken products following review and approval of a customer claim.

Store credit is intended to provide customers with an alternative purchasing option when an eligible product issue occurs.

Unless otherwise required by law:

  • Store credit is issued at TrendNest's discretion following verification of the reported issue.
  • Store credit is generally provided electronically.
  • Store credit may be used toward eligible future purchases through TrendNest.
  • Store credit cannot be exchanged for cash.
  • Store credit is not transferable unless expressly permitted by TrendNest.
  • Any applicable expiration or usage conditions will be communicated when the credit is issued.

Where a customer is legally entitled to a monetary refund or another remedy, store credit will not be imposed as a substitute for that right.

5. REFUND POLICY

TrendNest does not offer voluntary refunds for purchases simply because a customer changes their mind or no longer wants a product.

However, refunds may be provided in circumstances including:

  • An order being cancelled by TrendNest after payment has been collected.
  • A duplicate payment or verified payment error.
  • A damaged, defective, or misrepresented product where a refund is required or otherwise approved.
  • A refund required under applicable consumer protection legislation.
  • Other circumstances where a refund is legally required.

Where a refund is approved, it will generally be returned to the original payment method.

Processing times may vary depending on the customer's financial institution, payment provider, and original payment method.

TrendNest cannot guarantee the exact time required for a financial institution to display a processed refund.

6. ORDER CANCELLATIONS

All orders are considered final once submitted and accepted for processing.

Customers cannot request voluntary order cancellations or modifications simply because they have changed their minds or selected an incorrect product.

TrendNest reserves the right to cancel orders for legitimate reasons, including:

  • Suspected fraudulent activity.
  • Incorrect product pricing.
  • Product unavailability.
  • Inventory or supplier issues.
  • Payment authorization problems.
  • Other legitimate operational reasons.

If TrendNest cancels an order after payment has been collected, an appropriate refund will be issued.

Any mandatory statutory cancellation rights remain unaffected by this policy.

7. INCORRECT OR MISSING ITEMS

If you receive an incorrect item or believe an item is missing from your order, please contact us.

Because TrendNest uses third-party suppliers and fulfilment partners, some products may arrive in separate packages.

Before reporting an item as missing, please review your shipping confirmation and tracking information to determine whether additional packages are still in transit.

If you receive an incorrect item or an order is confirmed to be incomplete, we will investigate the issue and determine an appropriate resolution in accordance with applicable law.

8. SHIPPING AND RETURN COSTS

Because TrendNest operates using a third-party dropshipping fulfilment model, products may be shipped directly from independent suppliers.

Customers should not send products back to suppliers, warehouses, or other addresses without first receiving written instructions from TrendNest.

Unless required by applicable law or otherwise agreed in writing, TrendNest does not cover voluntary return shipping costs.

Where a return, replacement, or other remedy is legally required, the applicable shipping arrangements and costs will be handled in accordance with the relevant legal requirements.

9. INTERNATIONAL ORDERS

TrendNest serves customers internationally.

Depending on the customer's location, additional rules concerning returns, refunds, defective products, consumer guarantees, and cancellation rights may apply.

Customers purchasing from outside Canada may be entitled to additional protections under the consumer protection laws of their country or region.

Nothing in this policy is intended to exclude, restrict, or override mandatory consumer rights that apply to international purchases.

Customs duties, import taxes, and other government-imposed charges are subject to the applicable laws and rules of the destination country.

10. SHIPPING DELAYS AND DELIVERY ISSUES

Estimated shipping and delivery times are provided during checkout.

Delivery estimates may be affected by circumstances outside TrendNest's reasonable control, including:

  • Shipping carrier delays.
  • Customs inspections.
  • International transportation disruptions.
  • Severe weather.
  • Supplier processing delays.
  • Public holidays.
  • Other unforeseen circumstances.

If your order has not arrived within the estimated delivery period, please contact our support team.

We will make reasonable efforts to investigate the shipment and assist with resolving the issue.

Any refund or other remedy required by applicable law will remain available regardless of this section.

11. HOW TO SUBMIT A CLAIM

If your order arrives damaged, defective, incorrect, or incomplete, please contact us using the information below.

Customer Support Email: dslqp31@gmail.com

Please include the following information in your email:

  • Your full name.
  • Your order number.
  • The email address used during checkout.
  • A description of the issue.
  • Photographs or videos, where applicable.

Please submit your report as soon as reasonably possible after discovering the issue.

We aim to review customer inquiries and provide a response within 3–5 business days. This is a service target and not a limitation on any legal claim deadline or customer rights.

12. POLICY ABUSE AND FRAUDULENT CLAIMS

TrendNest reserves the right to investigate suspected fraudulent or misleading refund and store-credit claims.

Providing false information, manipulated photographs, fabricated damage reports, or otherwise attempting to obtain benefits through fraudulent activity may result in the rejection of a claim where legally permitted.

We may also take appropriate action against fraudulent transactions or misuse of our website.

Nothing in this section prevents customers from exercising legitimate consumer rights or submitting genuine complaints.

13. CHANGES TO THIS POLICY

TrendNest reserves the right to update, modify, or replace this Returns & Refund Policy from time to time.

Any updated version will be published on our website with a revised "Last Updated" date.

Changes will apply prospectively, subject to applicable law and existing customer rights.

Customers are encouraged to review this policy periodically.

14. CONTACT INFORMATION

If you have questions about returns, refunds, damaged products, or store credit, please contact TrendNest.

Business Name: TrendNest
Legal Business Operator: Aidan Stordy
Business Structure: Individually operated business
Business Location: New Brunswick, Canada
Business Mailing Address: 11250 NB-114, South Branch, Kings County, NB, Canada, E4E 5E8
Customer Support Email: dslqp31@gmail.com

We appreciate your understanding and thank you for shopping with TrendNest.

TRENDNEST — THANK YOU FOR SHOPPING WITH US!