Shipping policy

TrendNest

Effective Date: November 13, 2026
Last Updated: November 13, 2026

1. INTRODUCTION

Thank you for shopping with TrendNest!

We aim to provide a smooth and convenient shopping experience by offering a variety of trending products across multiple categories.

This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when purchasing through the TrendNest online store.

TrendNest is an independently operated online retail business based in New Brunswick, Canada. We operate using a third-party dropshipping fulfilment model, meaning products may be shipped directly to customers from independent suppliers, manufacturers, warehouses, or fulfilment partners.

By placing an order through TrendNest, you acknowledge and agree to the terms outlined in this policy, subject to your mandatory rights under applicable consumer protection laws.

2. SHIPPING DESTINATIONS

TrendNest aims to offer worldwide shipping to customers in supported countries and regions.

Available shipping destinations may vary depending on:

  • Product availability.
  • Supplier shipping capabilities.
  • Carrier service coverage.
  • Customs restrictions.
  • Import regulations.
  • Local delivery restrictions.

Some products may not be available for delivery to certain countries or locations.

Available shipping destinations and shipping methods will be displayed during checkout.

TrendNest reserves the right to restrict shipping to locations where delivery is unavailable, prohibited, or otherwise impractical.

3. SHIPPING METHODS AND COSTS

TrendNest offers different shipping options depending on the customer's location, product selection, and order value.

Available shipping methods and applicable costs will be displayed during checkout before payment is completed.

Free Economy Shipping

TrendNest may offer free economy shipping under the following conditions:

  • Customers selecting eligible economy shipping options may qualify for free shipping.
  • Orders exceeding $100 may qualify for free shipping.
  • Other promotional free-shipping offers may be available periodically.

Shipping eligibility, minimum purchase requirements, and any applicable exclusions will be displayed during checkout.

Paid Shipping Options

Customers may also have access to alternative shipping methods that involve additional charges.

Available options, costs, and estimated delivery times will be displayed during checkout.

Shipping prices may vary based on destination, product dimensions, weight, supplier location, and carrier availability.

4. ORDER PROCESSING TIMES

After an order is successfully submitted and accepted, it will be forwarded for processing and fulfilment.

Because TrendNest works with independent third-party suppliers, processing times may vary depending on the supplier, product availability, and order volume.

Processing may include:

  • Payment verification.
  • Order confirmation.
  • Supplier coordination.
  • Product preparation.
  • Packaging.
  • Shipment dispatch.

Processing times are separate from shipping and delivery times.

Customers should review any processing or delivery estimates displayed during checkout.

5. SHIPPING AND DELIVERY ESTIMATES

Estimated delivery times will be displayed during checkout based on the available shipping options and the customer's delivery location.

Delivery estimates may vary depending on:

  • Destination country and region.
  • Supplier processing times.
  • Shipping carrier availability.
  • Transportation conditions.
  • Customs inspections.
  • Weather conditions.
  • Public holidays.
  • Seasonal shopping periods.
  • Other unforeseen circumstances.

All delivery estimates are approximate unless expressly stated otherwise.

TrendNest does not guarantee a specific delivery date where delivery is dependent on independent suppliers, carriers, or customs authorities.

6. THIRD-PARTY DROPSHIPPING AND FULFILMENT

TrendNest uses independent third-party suppliers and fulfilment partners to process and ship customer orders.

As a result:

  • Products may ship from different warehouses or countries.
  • Shipping origins may vary between products.
  • Customers may receive separate tracking numbers.
  • Products from the same order may arrive in separate packages.
  • Packaging and shipping labels may vary depending on the supplier.
  • Supplier processing times may differ between products.

Receiving multiple packages for a single order does not necessarily mean that an item is missing.

TrendNest remains the customer's point of contact for purchases made through our website and will make reasonable efforts to assist with fulfilment-related concerns.

7. ORDER TRACKING

Where tracking information is available, TrendNest or its fulfilment partners may provide customers with tracking details after an order has been dispatched.

Tracking information may be sent to the email address provided during checkout.

Customers can use the supplied tracking information to monitor shipment progress.

Please note:

  • Tracking information may take time to become available after dispatch.
  • Some shipping services may provide limited tracking information.
  • Tracking updates may be delayed.
  • International shipments may temporarily stop showing updates while moving between transportation facilities or undergoing customs processing.

If you have concerns about your tracking information, please contact our customer support team.

8. SHIPPING DELAYS

Although we make reasonable efforts to coordinate order fulfilment and delivery, delays may occasionally occur.

Possible causes include:

  • Shipping carrier disruptions.
  • Customs inspections and clearance procedures.
  • Severe weather conditions.
  • International transportation delays.
  • Supplier processing issues.
  • High shipping volumes.
  • Public holidays.
  • Government restrictions.
  • Other circumstances beyond our reasonable control.

TrendNest is not responsible for delays caused by circumstances outside its reasonable control, to the extent permitted by applicable law.

We will make reasonable efforts to assist customers in obtaining updates and investigating delayed shipments.

Nothing in this section removes any mandatory delivery obligations or remedies available under applicable law.

9. CUSTOMS, IMPORT DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, VAT, GST, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout or required by applicable law, customers are responsible for applicable import duties, customs charges, and other government-imposed fees.

These charges are determined by the relevant authorities and are outside TrendNest's direct control.

Customers are encouraged to familiarize themselves with their country's import requirements before placing an international order.

TrendNest cannot guarantee that international shipments will be exempt from customs inspections, duties, or additional fees.

10. INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review the following before completing checkout:

  • Full name.
  • Street address.
  • Apartment or unit number, where applicable.
  • City or town.
  • Province, state, or region.
  • Postal or ZIP code.
  • Country.
  • Contact information, where requested.

If you notice an error in your shipping information, please contact us immediately at dslqp31@gmail.com.

We will make reasonable efforts to assist with corrections where possible.

However, once an order has entered processing or has been dispatched, we cannot guarantee that shipping information can be changed.

TrendNest is not responsible for delivery issues caused by incorrect or incomplete information supplied by the customer, except where responsibility cannot legally be excluded.

11. LOST, MISSING, OR UNDELIVERED PACKAGES

If your order has not arrived within the estimated delivery window, please contact our customer support team.

We may investigate the issue with the relevant supplier or shipping carrier.

Customers may be asked to provide:

  • Their order number.
  • Their full name.
  • Their shipping address.
  • Their tracking number, if available.
  • Any relevant delivery information.

If a shipment is confirmed lost, TrendNest will review the circumstances and determine an appropriate resolution in accordance with applicable law.

Nothing in this section removes any refund, replacement, or other remedy that customers may be legally entitled to receive.

12. DELIVERED BUT NOT RECEIVED PACKAGES

If tracking information indicates that an order has been delivered but you have not received it, we recommend checking:

  • Your mailbox or designated delivery area.
  • Your front entrance or other delivery locations.
  • With household members or neighbours.
  • With your local postal service or shipping carrier.

You may also contact our customer support team so we can assist with investigating the shipment.

Each situation will be reviewed individually.

Any applicable legal rights and remedies remain unaffected.

13. DAMAGED PACKAGES

If your order arrives with visible shipping damage or contains a damaged or broken product, please contact us at dslqp31@gmail.com.

Please include:

  • Your order number.
  • A description of the damage.
  • Clear photographs or videos of the affected product.
  • Photographs of the shipping packaging, where possible.

We will review the information and work toward an appropriate resolution.

For further information about damaged products, store credit, and refunds, please refer to our Returns & Refund Policy.

14. SHIPPING RESTRICTIONS

Certain products may be subject to shipping restrictions depending on their contents, destination, or applicable transportation regulations.

TrendNest reserves the right to restrict or cancel shipments where products cannot legally or safely be transported to the intended destination.

If an order cannot be fulfilled due to a shipping restriction, we will make reasonable efforts to notify the customer and provide an appropriate resolution, including a refund where required.

15. CONTACT INFORMATION

If you have questions about shipping, delivery estimates, tracking information, or an existing order, please contact TrendNest.

Business Name: TrendNest
Legal Business Operator: Aidan Stordy
Business Structure: Individually operated business
Business Location: New Brunswick, Canada
Business Mailing Address: 11250 NB-114, South Branch, Kings County, NB, Canada, E4E 5E8
Customer Support Email: dslqp31@gmail.com

We appreciate your patience and understanding and thank you for choosing TrendNest.

TRENDNEST — TRENDING PRODUCTS, DELIVERED TO YOU.